If not always but sometimes we end up getting into a contract with services that are either expensive or the quality of service is not as expected.
When I signed the contract with my phone company(i have both phone and internet with them), I forgot to ask what was included in my 50GB download limit and the salesman didn’t bring it up to me– apparently, my 50GB limit included both ways data (upload and download).
This has become very uncomfortable for me with my home broadband constantly reaching the limit and I was paying $30/month more compared to other providers.
I wanted to move away from this provider but I was in a 24-month contract with them, so it was not that easy to opt for some other product that met my requirements.
After months of procrastination, I decided to look into this and this is how I got out of my phone and internet contract without any loss to me.
Going through the Telecommunications Industry Ombudsman site and my Phone contract this is what I understood.
Telecommunication service provider can’t restrict you if you want to move house. They have to move their service to the area you wish to move and charge you a moving fee.
They can’t penalize or charge you in any way or form if you are moving into an area where their service is not yet available
This was my aha moment since I have to close a contract with Telstra (my telecommunication provider) it was a bit challenging because they provide service to all areas in and around Melbourne.
Phone providers usually open new services (opening of ports and upgrading exchanges) on a need basis. So if there is a new suburb that’s getting established, it’s more unlikely that the service is readily available– unless there is enough population/potential in that area.
I decided to look for a house in the extreme fringes of Melbourne or one of those new suburbs that’s coming up. The best way to get information about this is from any real estate website where you will see ads for House and Land packages.
How do I know if my provider had service over there? I didn’t.
To solve this I called Customers service for a new service to that address and I was the lucky first time, the guy on the phone said: “they are rolling our service in that area, I have to wait 2 more months”.
This is all I wanted to hear, I quickly called back again and asked the girl on the phone to move my existing connection to a new address (fingers crossed).
She said,” It is a new area and we don’t service to that area”.
I requested cancellation of phone service and which resulted in the cancellation of my internet at no extra cost to me.
Following on I signed up with different service provider for more data download and faster speed on a 2-year contract.
Since there was no existing phone line connection available I have to pay $59 as a connection fee to this new provider.
Paying this amount of fee was OK with me as I was getting away from insufficient data download problem for my family.
If I could cancel with Telstra I believe we can cancel with any service provider, for example, Optus doesn’t serve all areas around Melbourne or Sydney.
They also have an online tool to check the serviceability by area, this is a sure-fire way to get out of the contract without penalty.
Crunching on the numbers this move has saved me $30 per month adding a saving of $360/per year minus $59.
This experience has given me the confidence to get out of any poor quality contracts that we may end up. All we need is to go through the fine print and be creative in crafting a solution.